Club 4X4 Insurance Claims Review – Peter's Modified 4WD

From the beginning –

After having an accident, I contacted Club 4X4 Insurance to seek advice. The advice they gave was spot on, and as a result, I did not lodge my insurance claim immediately. After a couple of weeks, circumstances changed, and I lodged my claim. It was accepted straight away, even though it was a good month or longer from the time of the accident. It was a very large excess, however, I was aware of this from the time I took the policy out (my 19-year-old son was driving), and also from the advice I initially received. Communication throughout the early stages of the claim was great, and I was always kept appraised of where the claim was at and was advised early on that the claim was accepted. This was a relief. I started panicking after all the stories I had heard, thinking I wasn’t going to be covered and would be out tens of thousands of dollars!!!

Due to some travelling for work, I put the repairs on the back burner for a while. Again, Club 4X4 Insurance was great and accommodated this. They kept in contact with me every couple of weeks or so. I finally took the car to the repairer recommended by Club 4X4 Insurance. I was very surprised with the repairer (expecting something much less). He was also a 4X4 enthusiast with the same car as me. Some 45 minutes later, I left the repairer. The shop was clean, and staff were friendly. It looked like the type of place I would be happy leaving my car at for 2 weeks. Again, after the quote for repairs was sent off to Club 4X4 Insurance, about a week later, I got the go-ahead to take the car in for repairs. The repairer also kept in regular contact with me, advising that there was going to be a week's delay as the only bullbar for my car was in QLD, so he was waiting on it being shipped down.

Club 4X4 Insurance has been great throughout the whole process. When I was shopping around for insurance, they were not the cheapest, however, I’m a firm believer in the saying ‘you get what you pay for’. And this is what I have paid for: specialist service for special vehicles. For anyone with a 4WD, who may be doing any kind of off-road driving, touring, or running up and down the beach, I highly recommend Club 4X4 Insurance. I cannot fault them at all.

Thanks,
Peter