MANAGE YOUR POLICY ANYTIME
Customer Portal
Update payment details, download documents, and start a claim 24/7.
Everything about your policy in one place. whether you're at home or already on your trip.
In 3 easy steps
New to the Customer Portal?
Register and manage your policy from anywhere in Australia. Understand your cover, make updates and lodge a claim.
1.
Register
Register for the Customer Portal by providing an email address and creating a password.
2.
Link your policy
To link your policy, you'll need to provide the following details, which must match the policyholder on your policy:
- First and last name
- Email address
- Policy number/s
These details must match your policy records exactly.
Need help? Call us on 1300 296 296.
3.
Verify your email address
We'll send you an email to confirm your address and activate your access.
Follow the instructions to finish setting up your portal access.
FAQ's
Club 4X4 Customer Portal - Frequently asked questions
The Customer Portal gives you 24/7 access to your policy, so you can view your details, make common updates, download documents, and lodge a claim online, without needing to call us during business hours.
For questions about your policy cover, excess, modifications, caravan and camper trailer insurance, or general claims information, please visit our Policy & Claims FAQs on the Club 4X4 website.
The Customer Portal is your secure, online self-service hub. It lets you view your policy details, download your policy documents, make common policy updates, update your payment details, and start a claim, all online, at any time of day. The portal is an additional channel alongside our existing phone service. Our team remains available if you need us.
You can access the portal at portal.club4x4.com.au.
Register by providing an email address and creating a password.
You'll then need to link each policy by providing the following details, which must match the policyholder on your policy:
- First and last name
- Policy number
- Email address
When linking, all details must match our records exactly. If anything doesn't match, please call us on 1300 296 296 (8.30 am to 5.30 pm AEST) and we'll help you get set up.
No. There is no separate Club 4X4 login credential. The Customer Portal uses its own registration process. Simply visit portal.club4x4.com.au and register using your policy details. Once registered, you'll log in with the email address and password you set during registration.
The Customer Portal is available to existing Club 4X4 customers only. If you hold an active policy with us, you can register using the email address associated with your policy.
If you're a new customer looking to get covered, you can get a quote and purchase a policy online at club4x4.com.au, or call our team on 1300 296 296 (8.30 am to 5.30 pm AEST) and we'll take care of you.
Select the 'Forgot password' link on the Customer Portal login page. Enter the email address registered to your policy and we'll send you a link to reset your password. If you don't receive the email within a few minutes, please check your junk or spam folder.
Your registration details must match what we have on file for the policyholder on your policy. If your name, email address, or policy number don't match, registration won't be completed. Please call us on 1300 296 296 (8.30 am to 5.30 pm AEST) to update your details first, then register once your records are current.
The Customer Portal currently supports policies for:
- 4WDs
- Caravans
- Camper trailers
Support for slide-on campers and 5th wheelers is coming soon. In the meantime, if you hold one of these policies, our team is happy to assist you over the phone on 1300 296 296 (8.30 am to 5.30 pm AEST).
Yes. If you hold more than one policy with Club 4X4, you can manage all of your policies from the one Customer Portal account as long as the policy details match. Each policy will appear on your dashboard and can be accessed separately.
Yes. The Customer Portal is designed to work on desktop, tablet, and mobile devices. You can access it from any modern web browser without needing to download a separate app.