Despite being an experienced Four Wheel Driver, and the man behind Uncover Australia, Darren was recently unfortunate enough to have a water crossing go wrong. This required him to claim under the policy, and the following is the email he sent to our GM on the experience.
Good morning Kalen
Thank you very much for the email.
It’s a shame that the Hilux has drowned. I have always pushed it hard but this time it just went bad.
I have to say though all of you there at Club 4×4 are amazing I really mean it.
I am blown away by how responsive and fast all of you are, losing the car has been pretty stressful and the support from you guys has absolutely blown me away .
I always knew you guys were the best in the business for coverage but to experience first-hand how efficient and caring you all are really has blown me away .
Although we are still closing off the claim and the car is yet to be paid out and picked up I have placed an order for a new merlot dual cab that should arrive in Feb and we will start the process all over again.
I couldn’t imagine ever using a different company to insure with you guys are just amazing and I honestly cant thank you enough.
I look forward to continuing to insure with you and will do everything I can on my channels and other ways to make other people realise you guys are worth every cent.
Regards Darren
We’re really glad we could be there in your time of need Darren – thanks for the great feedback!
Comments 8
I was under the impression that insurance would not pay out for this, and that was ALL companies saying you should have had done all you could including ensuring that car could make it. I wonder how a pleb would be treated.
Author
Hi Ray, thanks for the comments. We will cover damage caused by a water crossing, although an additional excess applies. We strongly advocate and encourage people to walk the crossing first and understand the limits of their vehicle, but we do understand that sometimes things just go wrong…
Ray,
As the General Manager of Club 4X4 I can tell you there is no such thing as a “pleb” in my business mate. Every customer is treated the same and yes, everyone has cover if they drown their car with Club 4X4 – wouldn’t really bee offroad insurance if there were question marks about whether you’d be covered through a water crossing would it?
Happy Touring!
Kal
It would be nice to know what went wrong. We may all learn something?
Nice to read a positive experience with an insurance company. I recently had the opposite experience with another insurer on my home insurance. Now my insurance is due on my 200 series Landcruiser I’m looking to move my insurance elsewhere…… will definitely get a quote from Club4x4
Good project vehicle for your spare time to rebuild. Body still looks sound and good to go.
Well aleast it drowned in fresh water & not salt whi h is a plus.
Does the insurance cover retrieval from any where in Australia ?
Hi Clive.
Of course it does!
If you’re in a claimable incident like this one, it’s our job to get it repaired, home, or total lossed, no matter where it happens.
Kal