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What our Customers say about us

Club 4X4

4.4

Based on 174 reviews

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Have been dealing with Tania over the phone for a number of years when my policies come up for renewal, and she's a terrific operator, goes the extra distance to make sure I understand the product in purchasing, have enough cover, and that we get a great deal for our 3 insured assets. She has also helped out several of my mates when they've been unable to cut through the BS with other agents at Club 4x4.I have strongly recommended Club 4x4 to everyone insuring a 4WD, as they're just so easy to deal with

Andrew Morris

06:55 06 Dec 21

Excellent service. Helped all the way through the claim process. Windscreen replaced quickly.

Mike Grant

10:03 05 Dec 21

Never called back when they said they would, very un clear marketing for people under 25. I have been driving for 5 years and apparently that is unexperienced and gets a 1000 dollar excess. It should just say 25 and under pay this: $1000 and not say inexperienced. Over the phone I told my age and was never told about the 1000 dollar excess. Took a very long time to get the money owed to me. Not a very good experience at all and I haven't been recommending it to anyone.

edward morris

04:40 02 Dec 21

Good job. Thanks

Richard Carolin

02:30 01 Dec 21

The true story behind any insurance company is how a claim is handled. Club4x4 handled mine really well. The claim advisor was super professional and the claim was handled without any fuss or problem. Very happy.

Rowan Dollar

01:18 01 Dec 21

Recently had to make a claim all went well just had to wait a bit longer than expected but a good outcome. Thank you

debbie lewis

08:34 30 Nov 21

Had a windscreen replaced. Very quick and courteous service. Done by O'Brien's very happy

MORRIS LINFOOT

04:29 30 Nov 21

Easy process to make a windscreen claim and processed promptly.

Premium IT

04:00 30 Nov 21

Overall I was satisfied with the processing of my claim, albeit the initial quote processing was not clear

Bruce Davies

11:43 29 Nov 21

submitted a query regarding accommodation and had very helpful staff handling my inquiry. did not proceed with claim

Russell Frew

00:50 29 Nov 21

Club 4x4 has been the worse company I have ever dealt with. Researching insurance companies I found Club 4x4 to be competitive and being off road focused and smaller than the others I’d have a crack. Did it online which was the in hindsight the first error. Cost me $400 more due to their website changing (or someone) changing the excess selected. I disputed this increase but due doing it “online” I had no proof. The initial claim was approved soon enough. But trying to get a cash payout or any information about the claim or just an update was impossible. Go else where. Do not fall for the they cover off-road. They all do unless specifically stated.

Zero OoO

08:08 28 Nov 21

Had a windscreen repair done. Very quick to respond to my claim and the repair done by O'Brien's Glass was top notch. Overall, hassle free.

Peter Mills

05:45 27 Nov 21

Shout out to Joel (Hope I spelled your name correctly), You were beyond helpful. Two days in a row I caught you on the phone, the second time you remembered we'd spoken by only my first name (Private number so it wasn't caller ID). Felt like I was getting help from a friend! Glad to be covered by Club 4x4!Thanks + shout out to Tanya (Hope I spelled your name correctly) who I also spoke with, you were amazing! Thank you for your initiative in answering questions I didn't even know to ask! As a young woman with not a lot of knowledge about cars or the process of getting insurance -- you really made it a simple easy to understand process. Thank you Tanya & Joel!!

Rachel Weare

02:03 25 Nov 21

Would not insure our rebuilt 4x4 for more than we paid for it which was of course much less than it cost to rebuild it and kit it out for travelling and way less than curret market value of 25k. The amount insured (6k) was even less than the value of the accessories (7k)...so much for covering the full value of the accessories. Even then they wanted photos inside and out. Plainly ridiculous and contradicts their advertising esp on replacement value. Waste of time.

Margaret Johnson

05:50 11 Oct 21

Easy to deal with and really helpful staff. Got everything covered and reasonably priced

Andrew Mccabe

04:33 27 Sep 21

Most comprehensive coverage ever experienced; great to deal with strictly 4x4 specialists; very approachable, flexible and understanding Staff; prompt and easy to contact (a human); compatible pricing with timely reminders. After having dealt with several other vehicle insurance companies previously, I would not consider any other insurance company for my 4x4, nor would I recommend any other.

Dick Shepheard

01:46 14 Sep 21

Cracked a windscreen on first day of our roadtrip - thanks to 4x4 and their flexibility in terms of repairers, we were back on the road in 24 hours.Very happy with their prompt response and the outcome

KB

05:57 09 Sep 21

Quick and easy to deal with, no issues at all.

Darryn Hiddle

05:42 09 Sep 21

The person I liaised with sorted my claim professionally and promptly. Good service!

Michael Lohf

01:57 23 Aug 21

My repairs were done in a comparatively short space of time thanks to the team at Club4x4. The biggest holdup was getting the parts in and having to wait for a space at the Panel beaters. Once the repairs started it was all done in a couple of days. I’m a happy customer.

Phillip Robinson

22:40 22 Aug 21

Club4x4 representative organised within hours for the windscreen repairer to call me and arrange when and where to replace screen. Repairer was very friendly and professional. I was very impressed with how easy the whole experience was, and full marks to both companies.

Wombo1

01:24 20 Aug 21

Easy to deal with and offer a great service

Brendan Seidel

06:00 16 Aug 21

Top customer service very professional

Paul Watson

23:43 15 Aug 21

Very good customer service and policy content

David Matthews

07:33 24 Jul 21

Very easy to deal with.

Allan Ferry

22:57 04 Jul 21

4th attempt to complete mandatory information required . Would not accept information everytime, whether it be phone number or email address, things that I am comfortable with as factual

pen19

09:31 23 Jun 21

they offer a specialized 4x4 insurance

derek rhind

01:00 16 Jun 21

Best 4wd Insuance. These guys know what it cost to build the perfect 4x4 and what it costs. Easy to deal with. You pay for what you get.

Boris Nuich

23:39 14 Jun 21

Fast to fix any problems claims accepted fast 😃😃

mark attenborough

08:10 14 Jun 21

I insured with club 4x4 for peace of mind.I dealt with Adrian and Sam.Thankyou

THE TSD Project

09:48 21 May 21

Excellent policy conditions. Encourages driver training which reduces the odds of accidents, which is great for them - and us.

David Manning

06:42 21 May 21

Great communication once I finally got through. Quite expensive for the vehicle I was insuring (an import). Worth a shot!

Joel Hudson-Stewart

09:03 18 May 21

Explained and answered my question fully

Gary Hart

01:35 18 May 21

You need assurance and peace of mind

glenn sharp

04:35 15 May 21

Easy process and great customer service!

Michael Paredes

14:47 11 May 21

5 🌟 stars

ANTHONY Adamii

03:22 03 May 21

Haven't purchased insurance.... yetSo far though amazingly easy to deal with !Helpful knowledgeable and easy to contact.

Summerland Winters

01:45 30 Apr 21

Made a claim, my choice of repairer and Club 4x4 were great. They followed up to ensure I was satisfied with the repairs.

Carl Costolloe

10:37 25 Apr 21

My claim was quick and easy, very happy with the process.

Bill Forrest

08:10 25 Apr 21

They are a good company, I have been with them for awhile and even had a claim that went through quick. Only issue is I could not justify the price when others are not doing what they do.

Bootsy

23:33 22 Apr 21

Hopeless

Aarno Monttinen

08:06 22 Apr 21

Spend half hour on phone giving all details for a quote to email out and got nothing.

Andrew Nelson

18:16 03 Apr 21

Very helpful. Easy to talk to. Offered advice on ways to save money on my premium. Thoroughly recommend

Steve Dominguez

23:09 02 Apr 21

They’ll put your premium up $40 a month every year then blame covid for causing more claims. They told me the same excuse last year before covid even existed.Leaving club 4x4 before another increase next year. Currently added $80 a month to my original monthly payment 2 years ago and I’ve not made one claim. The car does less than 5000km’s a year and is always garaged.

Locky Ratz

04:01 16 Mar 21

Seamless care and consideration for me and my ST-X 550 welfare

Terrence Tung-Yep

00:33 14 Mar 21

Great place

helen young

03:21 12 Mar 21

I had problems applying on line for the insurance, but was very pleased with the helpful service and eventual policy with Club 4x4.

Hans Graetz

09:20 04 Mar 21

The people on the phone are easy to deal with and actually give you the impression that they want to help you.Good prices with an understanding of what a 4x4 enthusiast needs to be covered for without being put through the wringer.

andy dilena

01:09 04 Mar 21

Friendly customer service, easy to apply for a policy and value for money.

Riaan van der Merwe

04:57 28 Feb 21

It's insurance for 4x4s

Drew Pollack

10:00 25 Feb 21

Awesome to deal with and amazing customer service would highly recommend!

Tina Maree

06:31 24 Feb 21

Too expensive. Not suitable for younger drivers.

pedals Maryborough

23:31 03 Feb 21

Absolutely fantastic customer service from a knowledgeable team member. Highly recommend Club 4x4 for your off-road insurance.

The Little Rig

09:52 02 Feb 21

Claim was easy to lodge and fixed quickly ( windscreen only)

Malcolm Haas

21:08 18 Jan 21

Had to replace my front windscreen, simple called, spoke to someone who spoke and understood Australian English, a push of a few buttons and the claim was done and dusted, all to easy.Great service club 4x4.

Brad Wakefield

17:30 18 Jan 21

Faultless experience with my claim. Can’t recommend them highly enough.

Double R

08:44 15 Jan 21

Decent price, great customer service.

Jake Forbes

18:02 02 Jan 21

If you're owning a 4WD there's only a handful of insurance that will cover your pride and joy for what it's really worth! And Club 4x4 is one of them.

Levy Ferdinand

22:59 14 Dec 20

Second time insuring with club 4x4.First time around was really easy, apart from the lady not telling me about the $66 yearly admin fee, which was a surprise when it came out if my account.3 months down the track we've sold that fourbie, and purchased another.This time, not so much. Put in a quote, was sent a request for photos and to put a coffee cup or bag on my car to show they are recent, strange.I was then asked for a list of mods and there prices, done, coming in at $15000 & then told I would only be covered for what I've spent this year ($5000) and the agreed price for the 4x4.It definitely wasn't an easy process, with lots of phone calls and emails.I will still insure with them because no one on the market offers coverage like they do for off road, but their processes need to be streamlined.

Lala Aplin

22:27 11 Dec 20

Easy to deal with and great coverage

Ben Possamai

10:25 27 Nov 20

Very helpful and affordable

#Elussiv3

13:16 26 Nov 20

These guys are on the ball, from initial quote to a claim I cant fault them. They answer the phone straight away and you get to talk to someone in Australia, they insured my 4wd for $40,000 more (inc accessories) with better coverage throughout Australia than other major insurers and the premium and excess was no more!I recently put in a small claim for a Windscreen Replacement, with no fuss they let me find my own repairer and organised a cash settlement on receipt.They conduct their business in a way that every insurer should! Highly Recommended!

Scott Fern

09:12 18 Nov 20

I have both my 4WD vehicle and my caravan insured with Club 4X4I have made no claims relating to the car and only one claim relating to the caravan.This claim was handled by the caravan repairer in Townsville in conjunction wiht Club 4X4. The repairs were completed satisfactorily although delayed by the virus which affected the workspace available to the repairer.Ultimately the caravan has handed back with the repairs completed and the paperwork done with minimal input required of me.i can recommend Club 4X4 for the way my claim was handled and I hope I don't have any reason to make any other claims. Well done guys at Club 4X4

Paul Fuller

01:50 16 Nov 20

Had an aussie hopper jump into the side of near new car and the process of making a claim through Club 4x4 was exceptional would recommend them as a car insurer

Ricki Matthews

14:39 14 Nov 20

Very nice to deal with and i appreciate the service and professionalism that they provide .

jeff Watson

06:15 14 Nov 20

Great coverage unlike other insurers, however the price is far higher. Almost the leading telco of insurance providers, a monopoly on the prices in the market as they offer something different to the rest. The coverage is good, and the peace of mind is the biggest draw card to be insured with this company.

Zak N

20:13 09 Nov 20

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Benefits

• Off-road Recovery

  As part of your policy you have up to $1,500 coverage towards the cost of recovering your vehicle. Larger coverage amounts available*
  Click here for case studies of how it works.

• Australia wide coverage for your touring gear

  As part of your policy you have up to $2,000 coverage for accidental loss or damage to your personal effects – anywhere in Australia, even if it’s not in your car at the time! Larger coverage amounts available*

• Coverage anywhere in Australia

  That’s right we’ve said it – anywhere!*
  
  

• Full coverage for your accessories and modifications

  We understand what it takes to go touring.

• Vehicle hire cover

  Does your insurer know the cost to rent a 4X4? Club 4X4 offers up to $180 a day for 21 days if your vehicle is stolen. Additional coverage for accident coverage available*

• Essential repairs

  We understand that your vehicle might cost more to get driveable in an emergency which is why we cover up to $1000 in emergency repairs to keep you going*

• Multi policy discount

  Combine two or more policies with us and get a discount of up to 10%

• A complimentary magazine subscription

  When you join Club 4X4, you will receive a free 12 month subscription to Pat Callinan’s 4X4 Adventures Magazine.

• A discount of up to 20% for completing recognised 4X4 or towing training

  Save up to 20% on your policy by completing recognised 4WD training, and up to 10% on your caravan or camper policy by completing recognised towing training!

How much would your Rig cost to Replace?

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About Club 4X4

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Our Details

• 1800 CLUB 4X4 (1800 258 249)
• PO Box 1118, Maroochydore, QLD 4558
• Click "CONTACT US" below to email