CLUB 4X4 INSURANCE CLAIMS

Yes. You can start a lodgement online through the Customer Portal for windscreen damage, object damage, and other loss types. Select 'Lodge a claim' from your dashboard, choose the relevant loss type, and follow the prompts. Once submitted, our claims team will be in touch to discuss next steps. For general information about the claims process, visit our Claims FAQs.

To lodge your claim through the portal, have the following ready:

• Details of the incident, including the date, time, and location
• Details of any other people or vehicles involved, including registration numbers and contact details where available

Once submitted, our claims team will be in touch to guide you through any next steps, including any documentation or evidence that may be required.

Once your claim is submitted, our claims team will review it and contact you to discuss next steps. Every claim is different. Straightforward claims like windscreens can be resolved quickly, while more complex repairs may take longer. Either way, we'll keep you informed throughout the process.

If your vehicle isn’t safe or driveable after an incident, you should call our team directly on 1300 296 296 and you will be redirected to our out-of-hours service team.

Claim tracking is not yet available in the Customer Portal. If you'd like an update on an existing claim, please call our claims team on 1300 296 296 (8.30 am to 5.30 pm AEST) and we'll give you a full status update.

If you're unable to complete your claim online for any reason, you can always call our claims team directly on 1300 296 296 (8.30 am to 5.30 pm AEST). For detailed information about our claims process, what to provide, and how excess works, visit our Claims FAQs.