Log in to our new Customer Portal

24/7 access to your policy, documents and claims

Claims Review

Club 4X4 Claims Review – Darren Thomas

Despite being an experienced Four Wheel Driver, and the man behind Uncover Australia, Darren was recently unfortunate enough to have a water crossing go wrong. This required him to claim under the policy, and the following is the email he sent to our GM on the experience.

Club 4X4 Reviews
Dec 02 2020

Dec 02 2020

Image
Image
Image
Image
Image
Image

Good morning Kalen

Thank you very much for the email.

It’s a shame that the Hilux has drowned. I have always pushed it hard but this time it just went bad.

I have to say though all of you there at Club 4×4 are amazing I really mean it.

I am blown away by how responsive and fast all of you are, losing the car has been pretty stressful and the support from you guys has absolutely blown me away .

I always knew you guys were the best in the business for coverage but to experience first-hand how efficient and caring you all are really has blown me away .

Although we are still closing off the claim and the car is yet to be paid out and picked up I have placed an order for a new merlot dual cab that should arrive in Feb and we will start the process all over again.

I couldn’t imagine ever using a different company to insure with you guys are just amazing and I honestly cant thank you enough.

I look forward to continuing to insure with you and will do everything I can on my channels and other ways to make other people realise you guys are worth every cent.

Regards Darren

We’re really glad we could be there in your time of need Darren – thanks for the great feedback!

Club 4X4 Reviews
Blog

Discover other stories

View all

Warm up with weekly articles aimed at adventure

A 4X4 Ford Range with a popped rooftop tent behind a campfire in the bush at night

Trips & Destinations

Is Victoria’s “Big Desert” Really a Desert?

Big Desert might not look like the deserts you're picturing, but beneath Victoria's mallee scrub lies some of the state's best sand driving. From remote campsites to surprisingly challenging tracks, here's what to expect before you go.

Read more  

Big Desert might not look like the deserts you're picturing, but beneath Victoria's mallee scrub lies some of the state's best sand driving. From remote campsites to surprisingly challenging tracks, here's what to expect before you go.

4x4 and caravan camping in Outback Queensland

Trips & Destinations

Is Winter Camping Better in Queensland?

Think winter means packing away the camping gear? Think again. From Cape York and Tropical North Queensland to Carnarvon Gorge, K'gari and the Outback, winter is one of the best times to explore Queensland. Cooler days, comfortable nights and endless camping opportunities make it the perfect season to hit the road.

Read more  

Think winter means packing away the camping gear? Think again. From Cape York and Tropical North Queensland to Carnarvon Gorge, K'gari and the Outback, winter is one of the best times to explore Queensland. Cooler days, comfortable nights and endless camping opportunities make it the perfect season to hit the road.

A 4X4 Ford Ranger in Australia

Trips & Destinations

Little Desert Victoria – Is It Better Than Big Desert?

Little Desert might sound like the smaller sibling, but don't underestimate it. With sandy 4WD tracks, riverside camping, wildflowers and easier access than Big Desert, it offers one of Victoria's most versatile off-road adventures. But does that make it better? Here's how the two deserts stack up.

Read more  

Little Desert might sound like the smaller sibling, but don't underestimate it. With sandy 4WD tracks, riverside camping, wildflowers and easier access than Big Desert, it offers one of Victoria's most versatile off-road adventures. But does that make it better? Here's how the two deserts stack up.

View all