Image

News

Choice of Repairer – Coffee and waiting rooms or trusted professionals and matching paint?

Recently we put a survey out to our customers to understand experience and identify ways for us to improve. One of the pieces of feedback that we received was for us to have choice of …

Image
Club 4X4 Insurance
Mar 14 2016

Mar 14 2016

Image

Recently we put a survey out to our customers to understand experience and identify ways for us to improve. One of the pieces of feedback that we received was for us to have choice of repairer in our policy.

This one got me like a tent cord on the way to bed after a big day adventuring.

Having been involved in insurance for most of my working life (don’t hold it against me!) I know that many insurers out there cater for the masses; the 95% of the population that is more excited by the coffee in the sitting room where you drop the car off rather than the quality of the paint used and colour matching capability of the tradesman who is repairing and refinishing your vehicle.

I’ve been a motoring enthusiast as long as I can remember, all sorts of variations; old, high tech, low to the ground, lifted, 4 wheels and two wheels (the latter to the disdain of the better half). With a young family the lifted variety occupies most of my time now, but regardless of the preferred persuasion at the time, one thing has always been critical to me; If it isn’t me working on my toy, is the person who is the best for the job?

You see I’ve always taken pride in my vehicles. Whether it be maintenance like routine mechanical upkeep, general cleanliness and condition, through to modification (again – better half!) to improve fit for purpose, the prep was always as important as actually using them.

This passion for all things vehicular meant when we were designing Club 4X4’s product, there was never going to be a discussion about allowing choice of repairer – it was always a given. If you don’t have a preference, yes we have a list and we will give you a recommendation, but if you have your own trusted repairer, you are more than welcome to take your truck to them for a quote.

That being said, this doesn’t mean that we won’t run any quotes through a reasonableness test. At the end of the day we want to be here for the long haul and keep providing high worth products to the 4X4 touring enthusiast. If a $3000 repair is quoted at $5000, this doesn’t help anyone. Generally what it means is premiums will go up and let’s face it, no one wants that. In this instance we will first discuss it with your repairer and as a last resort ask for a quote from a preferred repairer if we cannot work things out.

In a time when all things, including insurance, seem to be homogeneous, we will continue to differentiate ourselves to be the insurer of choice for the 4X4 enthusiast. Thanks for the feedback and keep it coming!

Happy Touring

Kalen Ziflian

General Manager

Image
Club 4X4 Insurance
Blog

Discover other stories

View all

Warm up with weekly articles aimed at adventure

convoy of ford 4x4s driving though desert with small grasses

Reviews & Comparisons

Ford F-150 Review: Our Off-Road Experts Weigh In

Let’s cut through the hype. Is the F-150 actually built for our backyard, or is it just a chrome-plated “Yank Tank” destined for Bunnings runs and flexing at the local boat ramp?

Read more  

Let’s cut through the hype. Is the F-150 actually built for our backyard, or is it just a chrome-plated “Yank Tank” destined for Bunnings runs and flexing at the local boat ramp?

club 4x4 branded ford everest with flags in a desert at sunset

Reviews & Comparisons

The Best 4X4 Wagons in Australia: Off-Road Expert Reviewed

Whether you’re a full-time tourer who relishes in tackling Australia’s unique and ever-changing terrain or you’re simply looking to navigate from point A to point B, finding the best 4X4 wagon can be a challenge with a market full of choice. To assist you in navigating the 4WD wagon market, we’ve listed the vehicles we think are the top contenders for the best 4X4 wagon, backed by significant time in the hot seat, tackling the rough stuff.

Read more  

Whether you’re a full-time tourer who relishes in tackling Australia’s unique and ever-changing terrain or you’re simply looking to navigate from point A to point B, finding the best 4X4 wagon can be a challenge with a market full of choice. To assist you in navigating the 4WD wagon market, we’ve listed the vehicles we think are the top contenders for the best 4X4 wagon, backed by significant time in the hot seat, tackling the rough stuff.

4x4 towing caravan on side of highway with road sign

Expert Advice

Off-Road Travel Tips: Lessons from Our Journey to Birdsville

Leaving the bitumen is where Australia really opens up, but it’s also where preparation, respect for the conditions, and the right gear make the difference between a story you’ll tell for years, and a cautionary tale.

Read more  

Leaving the bitumen is where Australia really opens up, but it’s also where preparation, respect for the conditions, and the right gear make the difference between a story you’ll tell for years, and a cautionary tale.

View all