Cuppa and Mrs Tea – no they aren’t their real names 🙂 wrote in specifically in response to a video put up late last year as a business update. Check out their blog as they travel with their mint TD42 Patrol Ute and Track Trailer
Dear Kalen
As one of your ‘early’ (Feb ’16) & ongoing customers I feel I have an interest in the continuing health of Club 4×4. As a touring four wheel driver Club 4×4 offers what I need & the relatively transparent style of communication which has continued from the beginning from the company to customers is, I feel, what really makes the difference. Yes my upcoming renewal premium is more than double what it was in 2016, & things like the water crossing excess has been introduced …… but …… these things have been openly discussed, allowing us to understand the reasoning , & whilst of course we don’t want extra cost to premiums any more than the next person, the process followed to inform & explain the changes to us as customers sees us willing to continue to trust Club 4×4.
Club4x4 provides a range benefits to the customer, but from our perspective it is the attention to this process of communication which we consider to be of most benefit. What it says to us is that if we ever need to make a claim we we will be treated fairly & at the end of the day that is the most important aspect to consider when buying insurance ….. for us at least.
Cuppa and Mrs Tea