Financial Difficulty and Hardship
Financial Difficulty
Depending on your circumstances, if you are a customer, third-party beneficiary, or an individual we are seeking to recover money from, our support could include the below options.
Financial Hardship
If you’re struggling to repay a claims related debt or make an excess payment, please contact us today. We’ll provide you with a form to apply for financial support and help you through the application process. Our support could include the below options:
Contact us
Please contact us on 1300 296 296 between 7:00AM to 5:00PM (AEST), Monday to Friday and Saturday 7:30AM to 12:30PM (AEST) or send an email to contactus@club4x4.com.au if you need any assistance.
You may find the following organisations helpful for support or advice.
Extra Help
MoneySmart
Practical financial advice and tools to help you make informed decisions about managing your money and planning for your financial future.
Good Shepherd
Financial support, advice and community services to help individuals overcome economic hardship and build financial resilience.
National Debt Helpline
A free confidential service providing expert support and advice to help people manage financial difficulties and information to people who receive large settlements following a claim.
Mob Strong Debt Helpline
A free legal and counselling service about money matters, including debt and insurance for First Nations people anywhere in Australia.
Small Business Debt Helpline
A free, confidential and independent service for small business owners who are experiencing financial difficulty.
Rural Financial Counselling
If you are a farmer or a grower, a rural financial counsellor can help you plan for recovery, negotiate with creditors and access professional services.
Financial hardship provisions are in the Code of Practice
To find out more, visit General Insurance Code of Practice.
If your policy is with QBE, you can also contact QBE’s Financial Hardship team directly.
QBE Insurance (Australia) Limited
Financial Hardship and Customer Support Team
Email: hardshipsupport@qbe.com
Telephone: 1300 902 417
Post: PO Box 84 Lismore, NSW 2480
Website: QBE Financial Hardship Support
Application Form: QBE Financial Hardship Application Form