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RESOURCES

Supporting our Customers

At Club 4X4 Insurance, we've got additional support services in place designed to help you.

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Domestic Family Violence Policy

This policy outlines how we support our customers affected by family violence.

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Language & Communications Support

Outlines what support is available if you need help when contacting us.

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Complaints

Learn about our complaints process, and how we handle complaints

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Our Insurer's Contact Details

QBE Insurance (Australia) Limited

Financial Hardship and Customer Support Team

Email: hardshipsupport@qbe.com
Telephone:
1300 902 417
Post: PO Box 84 Lismore, NSW 2480
Website: QBE Financial Hardship Support
Application Form:
QBE Financial Hardship Application Form

QBE Complaints Team

Email: complaints@qbe.com
Telephone:
1300 650 503
Post: Customer Relations, GPO Box 219, Parramatta, NSW 2124
Website: QBE Complaints and Feedback

QBE Insurance (Australia) Limited is a signatory to the General Insurance Code of Practice, a voluntary code designed to protect the rights of general insurance policyholders and help promote better relations between insurers and their customers. Learn more about the General Insurance Code of Practice.