20 March 2020
Important Update – Temporary change to our operation
The outbreak of the COVID-19 corona virus presents a monumental challenge to Australians and the world as a whole. In response to these uncertain times, we have been busy working on and testing various options to ensure our ability to continue to service your policy and claims requirements and fulfill our company mission to protect the lifestyle of the off-road touring enthusiast.
We have been informed of a potential case of COVID-19 in the building complex where we operate in Western Sydney, just last night. The threat at the moment is unconfirmed, but we have chosen to take a proactive and conservative approach to protect the health and safety of our team by setting them up to work remotely until building management have been able to conduct a thorough clean.
Whilst we have conducted testing, there is a chance that there will still be a few minor bugs to iron out as we stress test this solution across the team. We are doing everything possible to minimise customer impact, but with the potential for longer wait times on our queues in the next few days, if your enquiry isn’t urgent please feel free to email us at firstname.lastname@example.org and we will ensure that we respond to you as quickly as possible.
I ask for your patience and understanding around any potential delays that may arise during this time,
19 March 2020
I wanted to reach out to you all about how Club 4X4 is responding to the outbreak of the COVID-19 Corona Virus.
What’s going on?
Things are busy as ever at Club HQ, but over the last week or two we have been firming up our continuity planning to allow for all eventualities. The end goal of this planning and preparation is to be ready to continue to service your policy and claims needs in these challenging times.
We are also continually monitoring the changing environment to make the best possible decisions in consideration of the following:
- Government guidance, along with;
- The needs of our staff
- The needs of our customers
- The impact of our actions on the broader community
We will communicate with any further developments if and when they arise.
In the meantime my call is be kind to yourself but more importantly to each other. If you have elderly family members, friends, neighbours or family around you, protect and care for them and reach out to render assistance where you can. Take heed of the the current self-isolation and social-distancing recommendations.
I have included some important government resources below that may be helpful, if you’ve not come across them yet.
World Health Organization
Australian Government Department of Health
Happy Touring folks