HOW WE HANDLE CLAIMS
CLUB 4X4 INSURANCE CLAIMS
Whether you’re dealing with damage, loss, or a mishap on road or track, Club 4X4 insurance claims are handled by a local, experienced team that understands what your vehicle means to you.
Claims
How Our Claims Work
If you need to lodge a claim for an accident, loss or damage to your 4WD, Caravan or Camper Trailer, all you need to do is contact our friendly claims team on 1300 296 296.
In order to lodge a claim, you will need to have handy:
- Your policy number
- Details of what happened
- Any photos (if available)
- Details of any other people or vehicles involved, such as other drivers or witnesses and registration numbers
1.
Call Us On 1300 296 296
2.
Tell Us What Happened
3.
We'll Review and Process Your Claim
4.
We’ll Keep You Posted
FAQs
Frequently asked questions
We have a dedicated team ready to assist you with your claims. They are available during business hours (8.30 am to 5.30 pm AEST) and can be contacted by calling 1300 296 296 and selecting option 4.
If you need to lodge a claim for an accident, loss, or damage to your 4X4, camper trailer, caravan or slide-on camper, you can contact our claims team on 1300 296 296. You will need to provide your policy number, details of the incident, and information about any other people or vehicles involved.
The claims process involves four main steps:
- Call our claims team on 1300 296 296 to lodge your claim.
- Provide details of the incident and any photos you have, along with the details of your chosen repairer.
- Our team will review your claim and take any necessary steps.
- We will contact you to discuss the next steps for your claim and keep you updated along the way.
Yes, if you need help selecting a repairer, we can help point you in the right direction.
When lodging a claim, you will need to have your
- policy number
- details of what happened
- and details of any other people or vehicles involved, such as other drivers or witnesses and registration numbers.
We get it, a cracked screen can still derail a trip. If you need to make a Club 4X4 windscreen claim, give us a call and we’ll help you get sorted quickly.
This is the amount that you contribute towards a claim you make. Your excess will be determined by your individual policy terms as well as the circumstances of your claim.
If someone makes a claim against you or you receive any correspondence about an accident you have been involved in, call us as soon as possible. Our experienced claims team will then be able to help you take the next steps.
Yes, that’s one of the key reasons people choose Club 4X4. Our policies cover you on-road or off-road, as long as you’re legally allowed to be there.
Every claim is different. Simple claims like windscreens can be sorted quickly, while more complex repairs may take longer. Either way, we’ll keep you in the loop the whole time.
Our claims team can be contacted via phone on 1300 296 296 during business hours (8.30 am to 5.30 pm AEST).
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