We welcome every opportunity to resolve any concerns you may have with the products or services we provide.
• In the first instance you should contact one of our customer service officers.
• If you are not satisfied with the response received, you can request that a manager address your concern.
• If your concern is still not resolved to your satisfaction, please write to our Internal Dispute Resolution (IDR) Committee using the form below or post: Club 4X4 Pty Limited, PO Box 550, Kotara, NSW 2289.
Your concern will be investigated by an officer with full authority to deal with the complaint and we will inform you of the outcome within 15 days of receiving your letter. In the unlikely event that your concerns are not resolved to your satisfaction by the Internal Dispute Resolution Committee or your complaint has not been resolved within 45 days, there are a number of options available for you to pursue this matter further. One of these is to refer the matter to the Australian Financial Complaints Authority:
A decision from the AFCA is binding on us up to specified jurisdiction limits. A decision from the AFCA is not binding on you and you have the right to seek further legal assistance.