Overall – Really pleased. Its not everyday someone is over the moon with an insurance company, however Club 4X4 has been great.
From the beginning –
After having an accident, I contacted Club4X4 to seek advice. The advice they gave was spot on and as a result I did not lodge my insurance claim immediately. After a couple of weeks, circumstances changed and I lodged my claim. It was accepted straight away, even though it was a good month or longer from the time of the accident. It was a very large excess however I was aware of this from the time I took the policy out (my 19 year old son was driving), and also from the advice I initially received. Communication throughout the early stages of the claim was great, I was always kept appraised of where the claim was at and was advised early on the claim was accepted. This was a relief, I started panicking after all the stories I have heard, I thought I was not going to be covered and out pocket tens of thousands of dollars!!!
Due to some travelling for work I put the repairs on the back burner for a while, again, Club4X4 was great and accommodated this. They kept in contact with me every couple of weeks or so. I finally took the car to the repairer recommended by Club4X4. I was very surprised with the repairer (expecting something much less). He was also a 4X4 enthusiast with the same car as me. Some 45 minutes later I left the repairer. The shop was clean and staff friendly. It looked like the type of place I would be happy leaving my car at for 2 weeks. Again, after the quote for repairs was sent off to Club4X4, about a week later I got the go ahead to take the car in for repairs. The repairer has also kept in regular contact with me, advising that there was going to be a weeks delay as the only bullbar for my car was in Qld so he was waiting on it being shipped down.
Club4X4 has been great throughout the whole process. When I was shopping around for insurance, they were not the cheapest, however I’m a firm believer of the saying ‘you get what you pay for’. And this is what I have paid for. Specialist service for special vehicles. For anyone with a 4WD, who may be doing any kind of off road driving, touring or running up and down the beach, I highly recommend Club4X4. I cannot fault them at all.
Comments 4
I own a 2012 Toyota Hilux SR 5 and had intentions of changing my insurance to Club 4X4
when my existing insurance expired. Got an online quote for $2100 compared to my existing
policy with a well known company for $750. Do you think I will changing ? Not.
Author
Hi George,
Thanks for the feedback. Can you tell me whether your current insurer had the same values listed for mods and accessories and vehicle value as our quote?
Am after comprehensive cover for my 2012 Nova caravan.
Regards Noel Perrett
Author
G’day Noel,
Could you please provide us with a phone and email id and we will get back to you.
Kind Regards,
Team Club4x4