Australian Expedition Vehicles had a busy last month, on top of that we had a very serious engine failure during our recent testing. This was due to water in the diesel. No names about where it was purchased.
Suffice to say an expensive bill to replace the complete motor. I am insured by Club 4X4, who is one of the few insurers that cover water contamination in fuel. Today they advised that they have approved the claim and deposited the funds.
The reason I am posting this is that there has been some negative things posted regarding Club 4×4, however, my experience is and has been reinforced, that they do the right thing and have the interests of the 4×4 community at the forefront of their business.
A genuine thank you from myself.
Mick McMillan
Comments 9
Complete opposite to my experience with them. 10 weeks from accident to payout. Claims section is not open 24/7 so have your incident during business hours & never on a long weekend.
Author
John – happy to take a look at your claim if you like – please send over your claim number.
Also please let me know if you want this discussed here in the open or privately. Lots of different things happen in the process of managing claims and while 10 weeks is a little longer than our average there are always things that happen that delay progress
I await your response.
Kalen
What extra fuel filters were in use ??
Yes it is an inconvenience.
But maybe that will change in the future
I checked with aami they will cover you
Great to hear that you had a win Mick.
I personally found their claims to be very slow and tardy, never a call to see if I was happy with the job or the process with the claim.
I certainly felt the pain when my received my next renewal , nearly doubled in 12 months??. Called to ask why and was given a real life fairy tail as to their prices were too cheap .
Author
Hi Brad,
Unfortunately when a claim is registered on a policy, premiums go up the next year.
Sorry we couldn’t meet your needs
Kalen
So you can be with 4×4 insurance for yrs with no claim then bang you make a claim & they slug you for it next renewell that’s great !!
Author
John –
If you’ve had a claim on your policy, the premium unfortunately does go up the year after.
Frustrating but pretty common.
Kal